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Criminal Justice and Behavior
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Violence Between the Police and the Public

Influences of Work-Related Stress, Job Satisfaction, Burnout, and Situational Factors

Patrik Manzoni

Centre for Addiction and Mental Health, Toronto, Canada

Manuel Eisner

Institute of Criminology, University of Cambridge

Stress of police officers is assumed to be one of the causes for an increased use of force, but to date, very few studies have tested this relationship empirically. This study examines influences of perceived work-related stress, job satisfaction, organizational commitment, and burnout on the use of force by police officers in Zurich, Switzerland (n = 422). A new approach is developed by including the officer's routine activities (herein referred to as job profile) and victimization experiences as two situational controls and by capturing a continuum of self-reported force used in typical operational situations. Although bivariate results show significant relationships between use of force and work stress, job satisfaction, commitment, and burnout, multivariate analyses using structural equation models show no influence of stress-related factors on the amount of force. The job profile remains the only predictor of police use of force, whereas victimization is strongly correlated with use of force.

Key Words: police • police officers • use of force • victimization • job profile • routine activities • perceived work stress • job satisfaction • organizational commitment • burnout

Criminal Justice and Behavior, Vol. 33, No. 5, 613-645 (2006)
DOI: 10.1177/0093854806288039
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